I will go through the basics you need to get started, and introduce Lean and Six Sigma history and mind-set.
Introduction to Six Sigma, with practical examples to illustrate processes with different degrees of variation. You will learn what sigma - standard deviation means. We look at the potential gains of reducing variation, and becomes aware of what causes quality costs. In addition, we look at common metrics for quality and evaluates pros and cons for them. We learn how to define clear project objectives and what metrics to use in order to follow up. You will learn to use a Thought Map to define your project objective and to structure your project.
What is a process? What characterize a process? We will go through the benefits of having a process focus (understand how and why work gets done, characterize customer & supplier relationships, achieve customer satisfaction while utilizing resources efficient, blame the process not the people if defects occur). We do exercises and assignments to identify process steps with inputs and outputs, and look at the purpose of a process map (such as mapping process complexity, understanding process variation, focusing on problem solving). We learn how to make Process Maps.
We continue with process mapping and learns more tools. One of the tools is "Cause and effect diagram" with focus on Machine, Human, Material, Method, Environment and Measurement. We learn how to categorize the various factors that may affect our process (controllable, procedure or noise). We learn different types of process maps as swim lane, linear process maps, value stream map, and look at when it is appropriate to apply the different types. We do exercises and tasks with your own process maps.
We focus on customer needs. We characterize our client, and map the status. We look at how we can understand the customer better, and what measurements can ensure customer satisfaction. We discuss critical factors: how to determine and control them. We do exercises and assignments to use the tools we have learned.
We identify the seven different forms of waste in Lean. What characterizes the various forms of waste, and how can you identify waste in your business? We do exercises to tie learning to your own processes. We go through the Lean tool 6 S, and looks at what you can achieve by implementing 6 S. We do a practical task to illustrate the effect of standardization.
We learn common methods for project selection, and the benefit of structured project selection. We learn about cost-benefit analysis and tools that can help us to select the project that is most profitable or most relevant for your business.