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Problem solving
Online training: 
Define clear project goals and use process map to improve
Sissel Lundeby
Learn problem-solving methodology in order to:
  • Improve quality 
  • Reduce cost 
  • Increase capacity
Learn how to:
  • Define clear project goal and metrics
  • Use process mapping in order to understand your process and identify root causes
  • Identify waste and improvements

This course is a pilot course. It is held for the first time, and the participants have the opportunity to influence the content. The course is web-based, where participants get a password that gives them access to a member's portal. The course is in progress for six weeks, where new content is posted once per week. It starts week 2 in 2016 (January 11th). The content consists of videos, exercises and handouts (pdf files) that you have access to for 1 year. The course content corresponds to between 3 and 4 days of instruction, and regular price is 1497 $.  For participants in the pilot course it costs 675 $. 

The dialogue between instructor and participants takes place via mail, skype / phone, at a private Facebook group and webinars. It is desirable to have a close dialogue with the participants in the pilot course to ensure that the course fits with their needs, and that the content is presented in an educational way. The participants in the pilot course will receive extra support through the course. Meanwhile, it is expected that participants provide honest and specific feedback on the way.

Are you interested? Additional information is provided below (can be adjusted based on your interests). You can register at the button below, or choose the button at the end. In order to provide sufficient support for the participant, the maximum number of participants is set to 20 people.

Registration ends:
Would you like to...

  • Define a clear problem statement with goals and objectives in order to succeed
  • Know which metrics to use when following up your objectives?
  • Reduce raw material cost and increase customer satisfaction? 
  • Understand your process better in order to make the output more predictable? 
  • Become more aware of factors that can influence the result of your process? 
  • Identify waste in order to increase capacity or reduce cost? 
Maybe you heard of Lean and Six Sigma and are curious of what you can achieve by combining these tools?   
This training is for you!
This course introduce you to Lean Six Sigma. You learn how to define a clear problem statement, and use process mapping to improve. 
  • Learn what Lean and Six Sigma is, and the results you can achieve by combining these tools in your business
  • Know how to decide variation, and what to expect depending of the degree of variation (sigma level)
  • Understand what a process is and be able to identify processes in your daily work
  • Learn how to create a Process Map in order to improve your understanding and to see the complete picture of your process
  • Learn different types of Process Maps, and which tool to use when
  • Learn how to use Process mapping to understand the relationship between inputs and outputs
  • Identify steps and factors during your process that can affect quality and cost
  • Become customer oriented and figure out what your customer find important
  • Choose the right metric, and know the difference between various common used metrics
  • Conduct structured project selection in order to focus on what is most important for your business
  • Be specific when defining your project goals and objectives
  • Calculate the effect of your improvements
  • Be familiar with different types of waste, and be able to recognize waste at your own company
  • Know what 6 S is, and it's purpose 
The training involves practical exercise and tasks to promote learning.
Did you know...
...that GE and Motorola have saved between 1.2 and 4.5 % of their turnover by using Six Sigma ? 
That 50% of the success of a project is dependent on how well the effort is defined?
Six Sigma
Six Sigma use the DMAIC methodology to continuous improve. It involves the following five modules: 
D - Define, M - Measure, A - Analyse, I - Improve & C - Control. 
This training focus on the first step "Define".
In order to improve or correctly manage a process, you must be able to describe it in a way that is easy to understand. Process Mapping is an important and powerful tool to improve the productivity and efficiency of a process. You will learn this tool during the training. 
  • It helps all process members to understand their part in the process, and how their process fits into the bigger picture.
  • It describes how activities are performed and how the work effort flows. 
  • It is a visual way of standing above the process and watching how work is done. 
  • It can be used as an aid in training new people.
  • It will show you where you can take measurements that will help you to run the process better.
  • It will help you understand where problems occur and what some of the causes may be.
  • It leverages other analytical tools by providing a source of data and inputs into these tools.
  • It identifies many important characteristics you will need as you strive to make improvements.
  • The individual processes are linked together to see the total effort and flow for meeting business and customer needs

I have a Master degree in chemical engineering from NTNU (Norwegian University of Science and Technology) and 15 years experience within manufacturing and environmental technology. 

In 2002 I started working at a US company where I was introduced to Six Sigma, and completed my Black Belt certification. I have achieved great cost savings and process improvements by using Lean and Six Sigma tools, specially within manufacturing. I am committed to communicate Lean Six Sigma tools and philosofy in a way that is easy to understand, using practical examples. 
For more information, see my webpage

"I was very impressed with Sissel's Lean Six Sigma knowledge. She makes it easy to identify improvements and create results"

Daryl Powell 
Lean Manager, Kongsberg Maritime Subsea

"Sissel has proven herself as a competent and committed employee. She has been an important contributor to make good progress in the projects she has worked with. At the same time she is accurate and has good quality of the work she performs"

Eivind Willoch
Prosject manager, Cambi AS
This is for you if you want to:
  • Understand your process in order to improve quality and customer satisfaction
  • Understand where problems occur and what the causes may be 
  • Define your project better in order to complete successful projects
  • Increase productivity by focusing on production flow and elimination of waste
  • Recognize different kind of waste for your process in order to improve
  • Define the right metrics in order to follow up your project objective
  • Use Lean Six Sigma at your business
  • Learn about a fact-based methodology, that encourages curiosity and questioning the current practice. Lean Six Sigma challenge established truths and offer tools for problem solving. 
This is NOT for you if you:
  • Do not like to be challenged through questions and inquiry regarding the facts
  • Are looking for a quick fix to improve quality and customer satisfaction
  • Want to learn the statistical tools in Six Sigma. This course is an introduction to Lean Six Sigma and covers the "Define" phase of the problem solving methodology DMAIC. It do not include statistical tools used for the other steps: M - Measure, A - Analyse I - Improve and C - Control. 
  • Are most interested in the Lean tool 6 S. This course focus on combining Lean and Six Sigma, and it covers 6 S without going into depth.  
You need no previous experience to join this course. You can use Visio or Lucid chart for Process Map, but Excel and Word are also fine.


I will go through the basics you need to get started, and introduce Lean and Six Sigma history and mind-set. 

WEEK 1: 

Introduction to Six Sigma, with practical examples to illustrate processes with different degrees of variation. You will learn what sigma - standard deviation means. We look at the potential gains of reducing variation, and becomes aware of what causes quality costs. In addition, we look at common metrics for quality and evaluates pros and cons for them. We learn how to define clear project objectives and what metrics to use in order to follow up. You will learn to use a Thought Map to define your project objective and to structure your project.  

WEEK 2: 

What is a process? What characterize a process? We will go through the benefits of having a process focus (understand how and why work gets done, characterize customer & supplier relationships, achieve customer satisfaction while utilizing resources efficient, blame the process not the people if defects occur). We do exercises and assignments to identify process steps with inputs and outputs, and look at the purpose of a process map (such as mapping process complexity, understanding process variation, focusing on problem solving). We learn how to make Process Maps. 

WEEK 3: 

We continue with process mapping and learns more tools. One of the tools is "Cause and effect diagram" with focus on Machine, Human, Material, Method, Environment and Measurement. We learn how to categorize the various factors that may affect our process (controllable, procedure or noise). We learn different types of process maps as swim lane, linear process maps, value stream map, and look at when it is appropriate to apply the different types. We do exercises and tasks with your own process maps. 

WEEK 4: 

We focus on customer needs. We characterize our client, and map the status. We look at how we can understand the customer better, and what measurements can ensure customer satisfaction. We discuss critical factors: how to determine and control them. We do exercises and assignments to use the tools we have learned. 

WEEK 5: 

We identify the seven different forms of waste in Lean. What characterizes the various forms of waste, and how can you identify waste in your business? We do exercises to tie learning to your own processes. We go through the Lean tool 6 S, and looks at what you can achieve by implementing 6 S. We do a practical task to illustrate the effect of standardization. 

WEEK 6: 

We learn common methods for project selection, and the benefit of structured project selection. We learn about cost-benefit analysis and tools that can help us to select the project that is most profitable or most relevant for your business.

This training starts Week 2 in 2016
  • Access to a closed Facebook group where you can share your tasks and questions. This way everyone can learn from the feedback I give to each one. I will do my best to respond to you within 24 hours. In this group, you can give each other feedback, and share learning and experience. You can be part of the Facebook group as long as you want. 
  • You can submit questions ahead of the webinars, and get your answers during the webinar. I plan on 2-3 webinars depending on the need. The webinar is performed as a lecture, which takes place live online. I build up the lecture based on your needs and questions to help you further. I send out the recording afterwards, so you can see it if you were to miss it live.

The course starts week 2 in 2016.

You can access this flexible online course for a year.

Every week for 6 weeks, new course material will be available in the course portal including exercises and / or assignments related to the week's module.

You can access a closed member portal, watch videos and do the exercises when you want. You have access for a year.

I hold 2 or 3 webinars (dependent on the need), where I answer questions that you have submitted in advance. If you cannot attend the webinar live - no worries: I send out the recording afterwards. 

We have a closed Facebook group where you can ask questions and get feedback on exercises and assignments. I will do my best to give you feedback within 24 hours during the six weeks of the course. You will have access to the group as long as you want, but I cannot promise you a response on questions submitted after the six weeks of training is over.

The course content corresponds to between 3 and 4 days of instruction, and regular price is 1497 $. For participants in the pilot course it costs 675 $. 

Since the course is a pilot course the participant can expect more follow-up in terms of phone / skype calls and mail dialogue, to ensure that the course fit with the participant needs and expectations. The content will be customized according to the participants' feedback.

I do not have time…

You have access to the training portal for a year, and can see the videos where and when you like as long as you have access to the internet. This training is flexible in order to fit into your hectically every day.  

I do not dare… 

You start where you are and learn at your own pace. The course might challenge your way of thinking, but by being open to develop, you will get access to a tool that enables you to see things in new ways. You will gain a new understanding of processes and question established truths. 

It is too expensive... 

This is an investment. The content corresponds to 3 - 4 full course days. By learning and applying the tools of the course, you can save several times more than the course fee. You will also have an expertise that can provide new opportunities. The cost of the course is normally 1497 $, but for the pilot course the cost is 675 $.

Group courses are not for me…

You choose how much you share in the Facebook group, and can take the course without involving yourself with the others. However, remember it is a great value to be able to learn from each other, and you will get more out of the training if you share. You can of course raise questions in e-mail to me at [email protected] 

I still have questions… 

You can send me an e-mail at [email protected], and I will respond to you.


The only thing you need to attend this course is a personal computer with office applications and internet. You can consider upgrading to more advanced tools to generate Process Map later. I look forward to work with you, and I am absolutely sure that you can manage this. In order to provide sufficient support for the participants, the maximum number of participants is set to 20 people. So if you are interested, make sure you grab your spot now!

I give you 100% satisfaction guaranteed the first 14 days of the training. If you have followed the course, done your tasks and are not satisfied - you will get your money back. Thus, you take no risk.

Registration ends:

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